If you have any queries relating to your order, please email us quoting your name, order number and date of order at:

Address: customerservice@onlyapony.com
Subject: Order Query

Please note:

* Standard delivery is 3 working days, please allow 3 working days before contacting us regarding a delivery.
* Returns processing takes 14 working days from receipt of your returned goods, please allow 14 working days before contacting us regarding a credit for a return.